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Please read this section carefully as it contains the legal terms and conditions that you agree to when you use this Site.

  1. Purpose
    1. The purpose of the Site is to provide you with information about the business of FZ Natural Resources Partnership, our products and stores, the campaigns that we support and the activities we undertake. This Customer User Agreement constitutes a legal agreement between the User and the Company. In order to use the Lady Glory Official Services on the Lady Glory Official Online Platform, the User is advised to read this Customer User Agreement together with the Terms & Conditions carefully as they affect the Customer’s rights and liabilities under applicable laws and regulations in Malaysia. Unless the context otherwise requires and save as specifically defined this Customer User Agreement, the words and expressions defined in the Terms & Conditions shall have the same meaning when used herein.
    2. If the User does not agree to fall within this Customer User Agreement or wish to discontinue using the Lady Glory Official Services, please do not continue using Lady Glory Official Online Platform.
    3. The purpose of this Customer User Agreement is to clarify the rights and obligations of sole traders / proprietors or companies or end users who have registered themselves to become a Customer and/or Affiliate in order to use the Lady Glory Official Online Platform and/or the Lady Glory Official Services.
  2. Ownership of materials on the site
    1. The Online Platform is operated by FZ Natural Resources Partnership from its registered address at ADV0107 Innovation Incubation Centre, Level 2 Resource Center, Technology Park Malaysia, 57000, Bukit Jalil, Kuala Lumpur.
    2. FZ Natural Resources Partnership is, unless otherwise stated, the owner of all copyright and database rights in the Site and its contents. You may not publish, distribute, extract, reutilise, or reproduce any part of the Site in any material form (including photocopying or storing it in any medium by electronic means) other than in accordance with the limited use license set out in our copyright notice or as permitted by the Copyright Designs and Patents Act 1988 or the Copyright and Rights in Databases Regulations 1997 as applicable or any equivalent legislation as may apply in your country.
    3. This clause mentions the availability of the site. We have taken every care in the preparation of the Site. However, as certain technical matters may be beyond our control, we cannot guarantee that you will have uninterrupted access to the Site at all times.
    4. The information on the Site has been included in good faith for general informational purposes only. It should not be relied upon for any specific purpose and no representation or warranty is given as to its accuracy or completeness.
    5. All brand, product and service names used in this Site are the trade marks, trade names or service marks of FZ Natural Resources Partnership unless otherwise stated. You may not distribute products or offer services under or by reference to or otherwise use or reproduce any such trademarks, trade names or service marks without the prior written permission of FZ Natural Resources Partnership or the owner of such trademarks, trade names or service marks.
    6. Product and service availability. Reference to any product or service on the Site does not constitute an offer to sell or supply that product or service and does not mean that the product or service is available in all countries or that the name and description of any product in your local shop will be the same as that included on the Site.
  3. Effect
    1. By clicking on the relevant “Sign Up” or “OK” buttons provided on the Customer Sign Up Screen, the Customer has agreed to be bound by this Customer User Agreement, and any future amendments and additions to this Customer User Agreement as may be published by the Company from time to time through the Lady Glory Official Online Platform.
    2. The Company is entitled to amend this Customer User Agreement when there are reasonable reasons, so long as such amendment does not violate any laws and regulations in Malaysia. In the event this Customer User Agreement is amended, the Company shall notify the Customer of such amendment via the Lady Glory Official Online Platform and/or the Website.
    3. The Company shall not be responsible for any damages suffered or sustained by any Customers in connection with their failure to learn or understand the information on the amended Customer User Agreement.
    4. The Customer’s continued use of this Lady Glory Official Online Platform following the posting of the amended terms and conditions to this Customer User Agreement constitutes the Customer’s acceptance to abide by and be bound by those amendments.
    5. The Customer shall comply with this Customer User Agreement. The Customer shall be solely responsible for all losses and damages arising out of or in connection with its breach or failure to comply the terms of this Customer User Agreement.
    6. This Customer User Agreement shall prevail over any separate terms put forward by the Customer. Any conditions that the Customer submits, proposes or stipulates in whatever form and at whatever time, whether in writing, by email or orally, are expressly waived and excluded.
  4. Delivery of the Product or Service
    1. The Product or Service (if applicable) shall be delivered to the Customer by delivery service providers engaged by the Company.
    2. When a delivery service provider engaged by the Company delivers a Product or Service to the Shopper:
      • The Customer agrees and acknowledges that all communications and delivery arrangements will be managed by the Company directly (unless otherwise instructed).
      • On receipt of payment from the Customer, the Company will notify the Customer of the purchased Product or Service (“Paid Order”) via email. The Company shall, within three (3) to five (5) Business Days of receiving the notification of the Paid Order unless stated otherwise, provide the Customer with information, via email, relating to the delivery of the Paid Order, and the tracking number of the delivery.
  5. Release
    1. The Customer shall release the Company, and its personnel, employees, directors, agents, sub-contractors, subsidiaries and affiliates, from all claims, demands and damages, actual and consequential, of every kind and nature, known and unknown, arising out of or in any way connected with any dispute one or more other Customers.
  6. Limitation of liability
    1. In no event or series of events shall the Company’s cumulative liability, which include the liability of the Company’s personnel, employees, directors, agents, sub-contractors, subsidiaries and affiliates arising out of or related to the performance of the Lady Glory Official Online Platform and/or Lady Glory Official Services exceed the aggregate Transaction Fees that the Customer paid to the Company pursuant to Clause 4 of this Customer User Agreement in the twelve (12) month period immediately preceding the event or series of events giving rise to the claim(s).
    2. The Company makes no express or implied warranties, including any warranty of Customerability, suitability, fitness for a particular purpose, or non-infringement on the use of the Lady Glory Official Online Platform and/or Lady Glory Official Services.
    3. In no event shall the Company be liable for any special, incidental, indirect, consequential punitive or exemplary damages including, without limitation, loss of revenue or loss of profits, regardless of the form of action, whether in contract or in tort, and irrespective of the negligence in any form (including gross negligence or willful misconduct), even if it has been advised in advance of the possibility of such damages.
  7. Miscellaneous
    1. This Customer User Agreement between the Company and the Customer shall be governed by the laws of Malaysia and the parties submit to the exclusive jurisdiction of the courts of Malaysia.
    2. Except as expressly provided herein to the contrary, no provisions of this Customer User Agreement, express or implied, are intended or will be construed to confer rights, remedies, or other benefits to any third party under or by reason of this Customer User Agreement.
    3. We may provide links to other websites from time to time. These links are provided for your convenience. We do not endorse or take responsibility for the content of those websites, are not responsible for the availability of those websites and will not be liable in any way for any loss or damage which you may suffer by using those websites. If you decide to access linked websites you do so at your own risk.
    4. The Customer shall not use or refer to the Company’s name or logo, or refer to the Company in any manner whatsoever:
      • in any communication to the public, including communication to the press;
      • for advertising or promotional purposes; or (c) for the purpose of informing or influencing any third party, without the Company’s prior written consent.
    5. This Customer User Agreement shall bind and inure to benefit of the parties and their respective permitted assigns, representatives and successors in title.
    6. The Company can assign, delegate or transfer any rights or obligations under this Customer User Agreement, in its sole discretion, to a third party. No Customer can assign, delegate or transfer any rights or obligations under this Customer User Agreement to a third party without a written consent of the Company.
    7. The Terms and Conditions and this Customer User Agreement replaces any previous agreement, representation, warranty or understanding between the Company and the Customer concerning the subject matter and contains the entire agreement between the parties.
    8. If a provision in this Customer User Agreement is wholly or partly invalid or unenforceable, the provision or the part of it that is invalid or unenforceable must, to that extent, be treated as deleted from this Customer User Agreement. This does not affect the validity or enforceability of the remaining provisions.
  8. Applicable law
    1. These Terms are governed by and will be construed in accordance with the Malaysian law. Any disputes arising under or in connection with these Terms and Conditions shall be subject to the non-exclusive jurisdiction of the Malaysian Courts.
  9. Amendments of the terms
    1. Lady Glory Official reserves the right to amend these Terms without notice to you from time to time. Any such amendment shall be effective once the revised terms have been posted on the Site.
      1. Modify or withdraw, temporarily or permanently, e-Store (or any part thereof) with or without notice to you. Lady Glory Official shall not be liable to you or any third party for any such modification or withdrawal; and/or
      2. Change the Conditions from time to time, and your continued use of e-Store (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using e-Store.
      3. If Lady Glory Official should change these Condition, your order(s) will be subject to the Terms and Conditions at the Date and Time of your placed order. These Terms and Conditions are available for viewing under the Terms of Use.
      4. If any part of the Conditions is declared unlawful or unenforceable, then that provision shall be deemed deleted from the Conditions and the remaining provisions of the Conditions shall remain in full force and effect. Malaysian law applies to these Conditions and any dispute relating to the Conditions shall be settled by the Malaysia courts.
  10. General Enquiries
    1. For all further enquiries, please do not hesitate to contact us via email at OR call our HQ at +6016-315 4030, Monday-Friday (excluding Public Holidays) before 5pm for assistance.